If the payment failed, click the Enter Payment Info Again button, which will take you back to the Order Entry Checkout screen to re-enter the payment information or click the Cancel button to cancel the payment and return to the Order Entry Customer screen. For an error   other than any type of card decline, contact your RevTrak Rep for assistance.

If you accidentally swipe the card twice, the card reader will record it only once so there won't be a duplicate payment.

Related Topics

Order Entry - Introduction

Order Entry Technical Requirements

Order Entry Access

Order Entry Item Guidelines

Building/Editing an Order Entry Item

Setting Up the Card Reader

Using the Card Reader

Taking Express Payments

Taking a Payment Linked to a Contact

Taking High-Volume Payments with Express Cart

(Payments either linked to a contact or not linked to a contact)

Managing Order Entry Customer Contact Information

How a Web Store Customer Looks Up Their Account

(Web Store and Order Entry purchases)

Dashboard Reports