FAQs

It may be linked from your district website, or you may be able to find it via your search engine by searching your district name + RevTrak. If you cannot locate your district store, please contact your district.

Click ‘Log In’ in the navigation bar. Under the password field, click ‘Forgot Password’ and enter the email address associated with your Web Store account. If valid, a password reset link will be sent to the provided email.

Visit your district’s online Web Store and add all the items you want to purchase to your shopping cart. When you are ready to check out, click ‘Checkout.’ You may need to log in or create your personal Web Store account. If you wish to pay via eCheck, enter your billing information and select ‘Add eCheck.’ If you wish to pay with a credit or debit card, select ‘Use Debit/Credit’ enter your billing and payment information, and then select "Add Card". Verify your information is correct and when ready, click ‘Place Order.’ The payment will be processed, and the receipt can be viewed/printed. A receipt will automatically be sent to the email address provided. Receipt can be viewed at any time through your account settings.

You may enter a new payment method during checkout. To do so, see response to "How do I make an online payment?". You may also manage payment methods through user settings. To access user settings, hover over 'My Account' on the top menu bar within your school's RevTrak Web Store and select menu option 'My Settings.' Within 'My Settings', you may view or delete stored payment methods or add new payment methods by selecting 'Add eCheck' or 'Add Debit/Credit Card' and completing the necessary payment details on the forms.

A refund takes 3-5 business days. If you do not see the refund after 5 business days, please get in touch with your school or district. Only your school or district is authorized to assist with refunds.

Try these troubleshooting strategies first:

1. Are you sure you are attempting to log into RevTrak? Often RevTrak integrates with a school’s SIS (ex: PowerSchool or Skyward). Make sure you are using the correct login portal. You should see ‘RevTrak’ somewhere in the URL.
2. If you can confirm you are logging into RevTrak, try resetting your password.
3. If you cannot log into your RevTrak account after resetting your password, get in touch with your school or district. Only your school or district is authorized to assist with password changes.

Auto-replenish settings can be adjusted at any time through My Account or the food item.

1. Log in to the Web Store account.
2. Click ‘My Account’, then ‘My Settings.’
3. In the left column, under ‘Linked Accounts,’ click the account to manage.
4. Next to ‘Auto-Replenish,’ toggle the slider so the label states ‘Disabled.’ These same features can be accessed through the food item.
5. Click ‘Save.’

Ask the previous school for the refund. Refunds take 3-5 business days to process. If you do not see your refund after 5 business days, get in touch with the school or district. Only the school or district is authorized to assist with refunds.

No, you cannot transfer funds from the previous school district to the new school district, even if they are using RevTrak's Web Store . You will need to ask the previous school district for a refund and then move those funds to the new district.

To request a refund, get in touch with your school administration. Only the school or district is authorized to assist with refunds.